Important information about our business:

VESTA NZ Limited trading as Vesta Finance & Advisory holds a Financial Advice Provider Licence issued by the FMA to provide financial advice services. Vesta Finance & Advisory Financial Services Provider Number is 1009102.

About Us:

VESTA NZ Limited
FSP Number: 1009102
Address: 18 Heipipi Drive, Eskdale, Napier
Postal Address: PO Box 66, Bayview, Napier 4149
Phone: 022 696 5116
Email: hello@vestafinance.co.nz
Website: vestafinance.co.nz

Our Advisors:
Jessie Parker FSP1005394 - contact 022 696 5116 jessie.parker@vestafinance.co.nz
Jess Shaw FSP1009116 - contact 021 90 69 80 jess.shaw@vestafinance.co.nz

 Providers & Advice Type:

Nature & Scope of Advice

Our services:

• Kiwisaver

• Financial Wellness Check

Providers we work with:

Milford & Generate

We do not provide financial advice services relating to:

• Legal or estate planning (e.g. wills, trusts, contracts, etc.)

• General Insurance advice

• Personal Insurance advice

You will need to consult an appropriate specialist if you would like advice on the above. We can refer you to specialists we have worked with before if you prefer.

Commissions and Fees:

Financial Wellness Check:

Vesta Finance & Advisory charges a fee for your financial wellness check. These fees will only apply if you agree to them before any engagement for our services.

KiwiSaver:

We're paid between 0.20%-0.50% per annum of the total KiwiSaver balance by the KiwiSaver provider of choice to cover the expense of providing ongoing advice and support.

Please note that the fee paid to Vesta Finance & Advisory does not increase the overall fee you would pay as a KiwiSaver customer.

For additional services over and above the annual servicing fee that Vesta Finance & Advisory receives, our advisers may negotiate an additional servicing fee of up to 0.25% with clients for ongoing financial services with specific providers. 

Some providers pay a one-off fee for a new or existing account at no expense to the customer. This can range between $0-$300.

Conflicts of Interest:

Our financial advisers ensure that we prioritise your interests by following an advice process that considers your circumstances and goals. Our financial advisers research suitable products and providers to ensure the advice meets your needs.

Our financial advisers also undergo annual training on how to manage any conflicts of interest and record any conflicts in a register that we review and manage.

VESTA NZ Limited is subject to a yearly audit and compliance reviews to ensure we meet our obligations while doing right by our clients.

Reliability History:

A reliability event is something that may materially influence your decision on seeking advice from VESTA NZ Limited or from our financial advisers. Some examples of reliability events are legal proceedings against one of our financial advisers or if we have been bankrupt in the last four years.

Neither VESTA NZ Limited nor our financial advisers have been subject to a reliability event.

Duties Information:

Vesta Finance & Advisory, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

• Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.

• Exercise care, diligence, and skill in providing you with advice.

• Meet standards of competence, knowledge, and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).

• Meet standards of ethical behavior, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

Complaint Processes & Disclosure:

Our Internal Complaints Process

Our internal complaints manager is Jessie Parker who can be reached via email at hello@vestafinance.co.nz or 022 696 5116. They will reply to you within 3 working days.

Our internal complaints handling process

• To lodge a complaint, please email your complaint to our internal complaints’ manager: hello@vestafinance.co.nz

• We will reply to you within 3 business days.

• We will aim to resolve your complaint within 10 working days.

Lodge a Complaint Here

Our External Complaints Process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Services Complaints Limited (FSCL). This service will cost you nothing, and will help us resolve any complaints.

You can contact Financial Services Complaints Limited (FSCL)

Address
PO Box 5967, Wellington 6140

Phone
0800 347 257

Email
complaints@fscl.org.nz